Please read our FAQ before sending us a message.

WHEN WILL YOU SHIP MY ITEMS?

Most orders leave the warehouse within 1-5 business days after receipt of payment.

You will then receive notification of both processing and shipment. In many instances, we are shipping from our warehouses in either the US or Asia. If from Asia, please expect 2-4 weeks receive your order. 

Orders may be canceled if they have not been processed and shipped. After they have been processed they may not be canceled.

Please make sure to provide the correct shipping address. Minwire.com can not be held responsible for items shipped to incorrect addresses provided by the buyer. In such cases, the buyer will be responsible for any additional shipping fees incurred to ship to the correct address.

In some cases, international shipments will require import/customs taxes to be paid. These will be the responsibility of the buyer under ALL CIRCUMSTANCES. Minwire.com will not be held responsible for customs taxes.

WHEN WILL MY ITEMS ARRIVE?

All items should be received within 2-5 weeks, except for international deliveries which vary by country. 

WHERE ARE MY ITEMS COMING FROM?

Our primary warehouse is in Asia, but most of our specialty items are located in other countries such as the United States and Canada.

WILL MY ITEMS BE SENT IN ONE PACKAGE?

For logistical reasons, items will sometimes be sent in separate packages. Please keep this in mind when receiving deliveries. If you have any other questions, please contact us.

ITEMS ARE MISSING FROM MY ORDER, WHAT CAN I DO?

Possible reasons:

  • Order Split Shipped: Check your order whether it has not been split shipped. Contact our Customer Service.
  • Ordered from different warehouses: If you ordered from 2 different warehouses the order will have multiple shipments.
  • smallbuds.net made a mistake: On rare occasions, an item maybe missed during packaging.
  • Parcel damaged or items removed: The package seems modified or damaged and items may have fallen out.

If you have checked, there is still something missing. Take photos of what has arrived and email what is missing to our Customer Service via our Contact Us page., including your order number and a copy of the parcel declaration.

HOW DO I RETURN AN ITEM?

Please contact our customer service via our Contact Us page to help if we can solve the problem together first. In most cases, items can be returned within 30 days. Please contact us before returning the item, or we will refuse to deal with it.

I RECEIVED AN INCORRECT ITEM.

Please contact us by telling the order number and the details you received.
Our Customer Service team will respond to you within 24 hours.
Once Customer Service confirms an item is incorrect, we will either refund you or dispatch an alternative item (if applicable and available).

smallbuds.net will decide whether you need to return the wrong product or not and compensate the return shipping fee once when we receive it.

AN ITEM WAS DAMAGED DURING SHIPPING.

If your item was damaged during shipping, you are eligible for a full refund. When requesting your refund, please be ready to provide Customer Service with graphs clearly showing the problem with the item and its courier number as soon as possible. Please also provide “Proof of Damage” documentation from your courier.

ITEM IS NOT AS DESCRIBED.

If the items received are not the one you ordered or not as described, you can choose to keep the item at a discounted price or request a replacement or a full refund by contacting us via our Contact Us page.